What payment methods do you accept?
Where is my refund?
Ordering and delivery
- Do you offer local pickup?
- Why would I want to do local pickup vs shipping?
- Can I place an order without creating an account?
- Where is my order confirmation?
- Why has my order been canceled?
- How do I cancel my order?
- Can I alter my order?
- When will my order arrive?
- What countries do you ship to?
- How much is shipping?
- Can I track my order?
- Why is international shipping so expensive?
Do you offer local pickup?
We're located in Houston, Texas. If you google "77068" it will give you a general location where in Houston I am in. The zipcode area is small so it's somewhat accurate to how far you would need to travel to the pick up location.
Pick up is available anytime of the day. Even 3am at night xD
If you're interested in local pickup just send me an email before placing your order if you are charged shipping.
If shipping is already free you can place your order first and then email about local pickup. Then I'll send you the address and estimated time it'll be ready.
Why would I want to do local pickup vs shipping?
The processing time would be faster. Depending on how soon I see the email about local pick up you may be able to pick up the items same day of ordering.
If you items doesn't quality for free shipping you'll save some money for not paying for shipping.
With shipping you'll have to wait till the destinated day I usually put orders together for orders to go out. Even then I usually send out items after 6pm on that day so it won't be processed at the post office until next day. Also shipping usually take 4+ days depending on the shipping speed you pick.
Can I place an order without creating an account?
Yes. You can place an order as a guest with no obligation to create an account. We do recommend that you create an account, however, if you’d like to check your order history, collectg points, and have your shopping basket items and payment details saved for next time. It’s quick and easy to create an account. Just visit https://www.mousu.art/register and follow the instructions on-screen.
Where is my order confirmation?
Why has my order been canceled?
How do I cancel my order?
Can I alter my order?
Yes, you can if I haven't created a shipping label yet. You can't edit your order on your side but if you send me an email or message I can make a note of any item changes.
- Cancelling whole order
- Cancelling one item from order
- Exchange item for another item of same value
- Adding on another item
- Address change
When will my order arrive?
What countries do you ship to?
On this shop we do not ship to countries that require things like VAT, customs informations that requires permit, or have regulations where I would have to research the country before shipping.
You can order from my Etsy where I do take international orders.
As of March 27, 2023 my Etsy shop was suspended without notice so I cannot ship to many international countries.
Right now I only ship to Canada, Australia, and New Zealand for international orders.
I'll research more to try and add other counties.
How much is shipping?
Shipping costs depend on the item you’ve ordered and the country where it’s being delivered. You can see your shipping cost at check out. Go to your cart > Check out > put in your address. You should get your shipping quote before putting in any payment information.
If your order value is more than $50, we provide free shipping within the U.S.
Can I track my order?
Why is international shipping so expensive?
I'm not sure why it is so expensive but it is the exact cost I pay to ship your order. My shop checkout calculates the real shipping cost so it's not a set price.
I do feel bad that you have to pay such high shipping cost so for my international orders I do usually add a freebie. Either a flawed random pin, keychain, gripcaps, or other products I have leftovers of.
Usually international shipping is around $9-17. Depending on the weight and your country.
- Can I return or exchange an item?
- How do I return an item?
- My order has arrived but it’s not as I expected. What can I do?
- How long does it take to return an item?
Can I return or exchange an item?
You can absolutely return your item to us, within 14 days after receiving it, as long as it’s undamaged, unused and contained in its original packaging with all tags and labels attached. If you are exchanging for another item we won't be shipping out the item you are exchanging for until we have the returned item.
You are expected to pay the shipping cost of the item you are wanting to exchange for.
If there is a price difference in the items we will refund or charge you for the difference.
How do I return an item?
Please contact me via firstname.lastname@example.org. Providing the return is within the 14-day cancellation period and meets our return criteria, we will issue you with a return shipping label by email. You need to print this off and attach it to the packaging of the product when returning it to us. You will need to arrange and pay for suitable packaging when returning an item.
My order has arrived but it’s not as I expected. What can I do?
In the rare event that your order arrives damaged or faulty, please take photos of the product in question and email me via email@example.com with the details. We’ll try to respond within a day or so.
If you just don’t like the product for any reason, we’ll gladly accept it back as a return, providing it’s in “as new” condition, in its original packaging with all labels attached. Everything but the shipping cost will be refunded.
How long does it take to return an item?
Do you sell gift card / vouchers?
Yes, we do. These are issued electronically by email and each contains a unique reference number. Our gift cards are ideal if you’re not sure what to get that special person in your life. Simply buy a gift card instead for the value of $10, $20, $50, or $100.
In the future we will probably make a physical gift card that you can buy for a more personal touch.