Help Center

Right now you can't stack promo/discount codes. 

The codes I provide should be able to stack with each other but discount codes from the reward program can't stack with itself or other discounts. 

Codes I provide are not a jumble of letters/words while the codes from the reward program is. 

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For codes I provided please use the free shipping code as the last code. 

Example----

If you use a sticker discount after the shipping discount it won't be added to your cart. If you use the sticker discount and then the free shipping discount they will all work. 

✔️ [3for10] [freeship] 

❌ [freeship] [3for10]

Click on the "Enter Discount Code" link under all the payout options. It will open up an area where you can write in your discount codes. 

You can also write in your discount code when you check out here. You can only use one discount code though in this section. 

Depending on your order and your location there may or may not be tracking.

USPS Letter Mail = No tracking

First Class International Mail = No tracking

USPS First Class package = Tracking provided

First-Class Package International = Partial Tracking. Only tracks within USA. Once it leaves the country it may not update again until it is delivered. 

There is usually a 1-3 days processing time for me to get your package ready. If you place your order between Thursday-Sunday, there is chance I won't ship out the package until Monday. 

It takes 2-5 days for USA orders and 1-3months for international orders. 

Usually domestic orders are $3-5 depending on the weight of the package. International orders are $9-$15 depending on the country. 

You can get an accurate shipping cost at check out once you have entered your shipping address. 

Yes, we do ship internationally. Due to COVID there may be delays in shipping but packages have been delivered to many international countries. 

When packages are shipped internationally, it may be subjected to import tax or custom duty from your country. The amount varies depending on what is shipped, total value of the item(s), origin of package, and destination of the package. 

We cannot predict the fees, if there is any, so it is out of our control. 

Domestic, USA, orders usually don't face any custom fee since it is within the country. 

All my acrylic charm comes with a clear film on both side of the charm that protects them during the shipping process. 

If you do want to peel off the film you'll have to scratch at the charm with your nail to try and lift a corner. It is kinda hard to do but your nail shouldn't leave a scratch on the charm when you are trying. Sometimes the uneven edge of the film can be seen and you can try grabbing the edge to peel it off. 

All of the packages are shipped from Houston, TX!!

Yes, I accept returns and exchanges if the item is in the same condition you have received.

Only custom or made-to-order item we do not accept returns/exchanges unless there was an error with the order. 

Please keep in mind shipping costs are not refunded. It is your responsibility to pay to ship the item back to me. 

You can contact us at shop(@)mousu.art or use the contact form on the website.